Effective date: [DD Month YYYY]
Welcome to Angrakh.
This website, [Website URL], is operated by [Full legal name of the business or proprietor], trading as Angrakh (“Angrakh”, “we”, “us” or “our”).
These Terms and Conditions govern your use of our website and purchases made through it. Please read them alongside our Privacy Policy, Shipping & Delivery Policy, Returns, Exchanges & Refunds Policy and Cancellation Policy.
Nothing in these terms limits any consumer right or remedy that cannot lawfully be excluded.
1. Our Products and Services
Angrakh sells women’s clothing, including ready-stock kurtis, through its website. We currently deliver to serviceable locations within India.
Product listings describe the applicable fabric, embroidery, size, colour, lining, care instructions and items included in the purchase. Please review these details before ordering.
We aim to display products accurately. Minor differences in perceived colour may occur because of lighting or screen settings. Where a product is handmade, any expected craft variations should be explained in its listing.
These differences do not excuse defects, incorrect products or a material mismatch with the advertised description.
2. Eligibility and Customer Information
Orders must be placed by individuals aged 18 or above who are legally able to enter into a purchase agreement.
You are responsible for providing accurate contact details, billing information and delivery instructions. Please notify us promptly if you discover an error.
If you create an account, keep your login credentials confidential and contact us if you suspect unauthorised access. You must not use the website for fraudulent transactions, unlawful activity or unauthorised access to our systems.
3. Prices, Taxes and Offers
All prices are displayed in Indian rupees (INR).
Product prices include applicable taxes unless the listing clearly states otherwise. The total payable amount, including delivery charges and any other applicable fees, will be shown before you confirm your order.
Our standard shipping charges are:
| Merchandise subtotal after discounts | Shipping charge |
|---|---|
| Below ₹1,999 | ₹79 |
| ₹1,999 or above | Free |
There is no additional cash-on-delivery fee under our current policy.
Discount codes and promotional offers are subject to the conditions displayed with the offer, including validity, eligible products and minimum purchase value. Optional products or services will not be added to your order without your choice.
Prices may change for future purchases. We will not increase the price of an accepted order without your agreement.
4. Payments
Available payment methods are displayed at checkout and may include UPI, debit cards, credit cards, net banking and cash on delivery in eligible locations.
Where Razorpay is offered at checkout, it processes the payment through its payment infrastructure. Angrakh remains responsible for fulfilling the order and handling product, delivery, cancellation and refund enquiries.
Online payments are subject to successful authorisation and confirmation. An unsuccessful payment does not, by itself, confirm an order.
If your account is debited but you do not receive an order confirmation, contact us with the payment reference so we can investigate. Please avoid sharing full card details, passwords, PINs or OTPs.
We do not require a card PIN, UPI PIN or OTP to issue a refund.
5. Order Confirmation and Acceptance
After you submit an order, we send an acknowledgement confirming that we have received it. This acknowledgement does not guarantee that every item is available.
Your order is accepted when we confirm dispatch.
If we cannot fulfil an order because of stock unavailability, unsuccessful payment verification, an unserviceable address or a material listing error, we will inform you promptly.
We will not substitute a product or charge a different price without your agreement. If the order or any part of it is cancelled, we will refund the amount collected for the cancelled items and any related unearned charges.
6. Shipping and Delivery
Ready-stock orders are normally dispatched within 1–2 business days after confirmation and any necessary verification.
Estimated delivery is 3–7 business days after dispatch, depending on the delivery location. The usual combined estimate is therefore 4–9 business days from order confirmation.
Business days are Monday to Saturday, excluding public holidays.
Tracking information will be provided after dispatch. If we become aware of a material delay, we will communicate the revised estimate and available options.
Please contact us if an order is missing, damaged in transit or incorrectly marked as delivered. We will investigate with the delivery partner and provide an appropriate resolution. Referring an issue to a courier does not remove our responsibility to assist you.
See our Shipping & Delivery Policy for further details.
7. Cancellations and Order Changes
You may cancel an order without a cancellation fee before it is handed to the courier.
Send your cancellation request to [Customer support email], quoting your order number. Eligibility is determined by when we receive your request, rather than when our team subsequently reads it.
If a valid cancellation request is received before courier handover but the order is dispatched afterwards, we will arrange interception or return at our expense.
After courier handover, an ordinary change-of-mind cancellation may no longer be possible. Contact us about available options under our Returns, Exchanges & Refunds Policy.
Requests to change an address or size depend on fulfilment status and availability. Any additional charge or price difference requires your agreement.
For an approved full cancellation before dispatch, we refund the full amount collected, including delivery charges. We do not deduct a payment-processing or cancellation fee.
8. Returns, Exchanges and Refunds
For a change of mind or a size selected incorrectly, you may request a return or exchange within 7 calendar days of delivery.
For these voluntary requests, items should be unworn beyond a reasonable fitting check, unwashed, unaltered and free from customer-caused damage, with their original tags and included accessories.
Our sample commercial terms are:
| Request | Applicable charge |
|---|---|
| Voluntary return for a refund | ₹99 per approved return shipment |
| First voluntary size exchange per order | Free |
| Subsequent voluntary size exchange on the same order | ₹99 per shipment |
| Accepted defective, damaged, incorrect or materially misdescribed item claim | No return or replacement shipping charge |
For a voluntary return, the original delivery charge, if paid, is not refunded once that delivery service has been performed. No separate restocking charge applies.
Defective, damaged, incorrect and materially misdescribed items are handled separately from voluntary returns. The seven-day voluntary-return window does not automatically extinguish applicable rights relating to such problems.
An unboxing video is not a mandatory condition for raising a genuine complaint. We will not require you to accept store credit in place of a refund that is due.
Returned items are normally inspected within 3 business days of receipt. Approved refunds are initiated within 5 business days of approval. Your bank or payment provider may take a further 5–7 business days to credit the amount.
Prepaid refunds are returned to the original payment method wherever technically possible. Cash-on-delivery refunds are made to a verified bank account or UPI ID through our support process.
See our Returns, Exchanges & Refunds Policy for the complete process, eligibility conditions and refund calculations.
9. Privacy
We handle personal information as described in our Privacy Policy.
Information needed to process an order is used for the relevant transaction and related purposes. Purchasing a product does not automatically subscribe you to promotional communications or provide blanket consent to optional advertising cookies.
Please review the Privacy Policy for information about service providers, cookies, retention and privacy requests.
10. Website Content and Intellectual Property
Website content, including brand elements, photographs, graphics and written material, is protected to the extent permitted by applicable intellectual property laws.
You may use the website for personal shopping and other lawful purposes. Commercial copying, distribution or exploitation of protected material requires permission from the relevant rights holder.
You must not upload malicious code, interfere with website security or misuse another person’s information.
11. Responsibility and Consumer Rights
We are responsible for meeting our obligations concerning the products we sell and the representations we make.
We use third-party payment, technology and delivery providers, but their involvement does not automatically exclude our responsibility for resolving an order issue.
Nothing in these terms excludes liability for fraud or any other liability that cannot lawfully be excluded. Nothing requires you to waive a statutory refund, replacement, compensation or other available remedy.
If an event outside our reasonable control affects fulfilment, we will communicate with you and explain the available options. Such an event does not permit us to retain payment indefinitely for an unfulfilled order.
12. Governing Law and Complaints
These terms are governed by the laws of India, subject to applicable mandatory consumer protections.
Please contact our support team if you have a concern about an order. If the matter remains unresolved, you may escalate it to our grievance officer.
We acknowledge grievances within 48 hours of receipt and seek to resolve them within one month of receipt.
These arrangements do not prevent you from approaching a competent consumer commission, court or other appropriate authority. No exclusive-jurisdiction provision in these terms restricts rights available under applicable law.
13. Changes to These Terms
We may update these terms for future transactions. The current version will display its effective date.
The terms and offers applicable when an order is accepted continue to govern that order unless a lawful change is agreed. We will not apply later changes retrospectively to remove an existing entitlement.
14. Contact Information
Brand: Angrakh
Legal business name: [Full legal name of business or proprietor]
Business address: [Complete business address, city, state and PIN code]
Website: [Website URL]
Customer support email: [Working customer support email]
Customer support telephone: [Working telephone number]
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays
Grievance Officer: [Full name]
Designation: [Designation]
Grievance email: [Working grievance email]
Grievance telephone: [Working telephone number]
Grievance postal address: [Complete address and PIN code]