Last updated: 11 September 2026
Angrakh respects your privacy. This Privacy Policy explains how Angrakh Demo Retail (“Angrakh”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit angrakh.example, place an order or contact us.
1. Information we collect
Depending on how you interact with our website, we collect:
- Contact details: Your name, email address and telephone number.
- Billing and delivery details: Your billing address, shipping address and delivery instructions.
- Order information: Products purchased, selected sizes, payment status, transaction references and order history.
- Account information: Account details and preferences when you choose to register.
- Customer support information: Messages, feedback and photographs you provide about an order.
- Technical information: IP address, browser type, device information, website activity and cookies, depending on your settings and choices.
You can choose not to provide optional information. However, we need certain details, such as a delivery address, to fulfil an order.
2. How we use your information
We use personal information to:
- Process and fulfil orders.
- Confirm payments and provide order updates.
- Arrange deliveries, returns, exchanges and refunds.
- Respond to questions and resolve complaints.
- Maintain your account, if you create one.
- Detect fraud and protect our website.
- Maintain necessary transaction and business records.
- Understand website performance through permitted analytics.
- Send promotional communications when you have opted in.
We do not automatically subscribe you to marketing when you make a purchase.
3. Payment information
Payments are processed through our payment service provider, Razorpay, in this sample store model.
We receive information such as payment status, transaction references and the payment method used. We do not store your full card number, CVV, card PIN or UPI PIN.
For an approved refund of a cash-on-delivery order, we may request a bank account number and IFSC or a UPI ID through our support process. We will never ask for your OTP, card PIN or UPI PIN to issue a refund.
4. When we share information
We share relevant information with service providers that help us operate the store, including:
- Website and hosting providers, supporting our WooCommerce store.
- Payment providers, processing payments and refunds.
- Shipping providers, including Shiprocket and its courier partners, arranging delivery and reverse pickup.
- Customer support and communication providers, delivering service messages and handling enquiries.
- Analytics and advertising providers, including Google Analytics 4 and Meta, when the relevant optional tracking is enabled with your permission.
For example, a courier needs your name, delivery address and telephone number to deliver your parcel.
We do not sell customer contact lists. We may disclose information where necessary to comply with a valid legal obligation, investigate fraud or protect legal rights, subject to applicable law.
5. Cookies, analytics and advertising
Our website uses essential cookies to support functions such as your shopping cart, account session and website security.
Optional analytics cookies help us understand how visitors use the website. Optional advertising technologies help measure advertising performance and support relevant advertising.
You can accept or reject optional cookies through the website’s cookie controls and change your preferences later. Rejecting optional cookies does not prevent normal shopping.
You can also manage cookies through your browser. Blocking essential cookies may affect features such as your cart or login.
6. Marketing communications
If you subscribe, we may send product updates, collection announcements and offers through your selected channels, such as email or WhatsApp.
You can withdraw your marketing consent using the unsubscribe or opt-out option in the message, or by contacting us.
Opting out of marketing does not prevent necessary communications about an existing order, delivery, refund or customer support request.
7. How long we retain information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Order and payment records may need to be retained for applicable accounting, tax, dispute-resolution or other legal requirements. Account and support information is retained while needed to provide the relevant service or resolve an outstanding issue.
When information is no longer needed, we delete it or anonymise it, subject to necessary backup cycles and lawful retention requirements.
8. How we protect information
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration and loss. Access is limited to people and providers who need it for their work.
No website or transmission method can guarantee absolute security. Keep your account credentials private and contact us if you suspect unauthorised activity.
9. Your privacy choices and requests
Subject to applicable law, you may contact us to request:
- Access to information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion of information that no longer needs to be retained.
- Withdrawal of consent for optional processing.
- Help with a privacy concern or complaint.
Send requests to privacy@angrakh.example.
We may request proportionate information to verify your identity before releasing or changing personal information. If we cannot fully fulfil a request, we will explain the reason, including any applicable recordkeeping obligation.
10. Processing outside India
Some technology providers may process or store information outside India. Where this occurs, we use appropriate arrangements and follow applicable requirements governing such processing.
11. Children’s privacy
Our store is intended for adults aged 18 and above. We do not knowingly collect personal information from children.
If you believe a child has provided personal information, contact us so we can investigate and take appropriate steps.
12. Third-party websites
Our website may contain links to third-party websites. Their privacy practices are governed by their own policies. Review those policies before providing information directly to them.
13. Changes to this policy
We may update this policy to reflect changes in our services, practices or applicable requirements. The latest version will show an updated date.
Where appropriate, we will provide a separate notice of significant changes and obtain fresh consent when required. Updating this policy does not, by itself, authorise a new use of your information.
14. Contact us
For privacy questions or requests:
Business: Angrakh Demo Retail — fictional sample business
Privacy email: privacy@angrakh.example
Customer support: support@angrakh.example
Address: Studio 12, Sample Craft House, Demo Road, Lucknow, Uttar Pradesh, India — fictional address
For an unresolved privacy complaint:
Grievance Officer: Aarohi Mehra — fictional sample contact
Designation: Customer Care & Grievance Officer
Email: grievances@angrakh.example
Our sample grievance-handling commitment is to acknowledge complaints within 48 hours of receipt and resolve them within one month of receipt.
The contact details above are demonstration placeholders and are not working support channels.