Store Address

Shop No 399 Indirapuram Gaziabad Uttar Pradesh PIN 210001

Call Us

+91 6288974233

Mail Us

wecare@angrakh.com

Contact Us

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Frequently Asked Questions

How do I choose the right size?

Start with the size chart on the product page, because measurements can vary between styles.

Check whether the chart shows body or garment measurements. For garment measurements, compare them with a similar kurti that fits you comfortably, paying particular attention to the bust, waist, hips and length.

Still unsure? Send us the product link and your relevant measurements. We’ll help you understand the fit before you order.

Will my kurti be transparent? Is an inner included?

This depends on the fabric, colour and lining of the particular kurti.

Check the product page’s fabric, lining and “What’s included” details before ordering. An inner or slip is included only when the description specifically says so.

The listing should also identify the embroidery technique. Please check these details for each product rather than assuming every kurti has the same construction.

How long will delivery take, and what does shipping cost?

Your order will usually arrive within 4–9 business days of confirmation:

  • Preparation and dispatch: 1–2 business days.
  • Delivery after dispatch: approximately 3–7 business days.

Standard shipping is ₹79 for orders below ₹1,999 and free for orders of ₹1,999 or more, calculated after discounts.

We currently deliver within India to serviceable PIN codes. Business days are Monday–Saturday, excluding public holidays. If we become aware of a material delay, we’ll update you.

Can I pay cash on delivery?

Yes, cash on delivery is available for eligible locations, with no additional COD fee under our current policy.

You can also pay using the available UPI, card and net-banking options shown at checkout.

If money has been deducted but you haven’t received an order confirmation, contact us with the payment reference so we can check it before you try paying again.

Where is my order, and how can I track it?

Once your parcel has been dispatched, use the tracking link in your dispatch message to check its progress.

If you ordered less than two business days ago, your order may still be in preparation. Courier tracking can also take a little time to update after collection.

If the delivery estimate has passed, tracking looks unusual, or it says “Delivered” but you haven’t received the parcel, send us your order number. We’ll investigate with the courier for you.

Can I cancel my order or change the size or address?

You can cancel without a cancellation fee before we hand your parcel to the courier.

Send your order number and request to [Customer support email] as soon as possible. We use the time your request reaches us to determine cancellation eligibility.

Size and address changes depend on availability and fulfilment status. Once the parcel has been handed over, we may be unable to change or stop it. We’ll explain your options, including an eligible return after delivery.

What if the size isn’t right—or something is wrong with my order?

For a voluntary return or size exchange, submit your request within seven calendar days of receiving the item. The parcel does not need to reach us within those seven days.

For these requests, keep the kurti unwashed, unaltered and unworn beyond a reasonable fitting check, with its tags and included accessories.

  • First size exchange per order: free.
  • Further voluntary size exchanges: ₹99 per shipment.
  • Voluntary return for a refund: ₹99 per approved return shipment. Any original delivery charge is not refunded once that delivery service has been performed.

Received something damaged, defective, incorrect or materially different from its description? Contact us promptly with your order number, a short explanation and available photographs. Accepted claims have no return or replacement shipping charge, and an unboxing video is not mandatory.

The seven-day voluntary-return window does not automatically exclude a genuine defect claim. Our Return, Exchange and Refund Policy explains the full process.

When and how will I receive my refund?

For an approved product return, the process has three stages:

  1. Inspection and decision: within three business days of receiving the returned item.
  2. Refund initiation: within five business days of approval.
  3. Bank or payment-provider credit: may take a further five–seven business days after initiation.

For an approved pre-dispatch cancellation, there is no return inspection; we initiate the refund within five business days after confirming cancellation.

Prepaid refunds go back to the original payment method wherever possible. COD refunds are sent to a verified bank account or UPI ID.

If the credit period has passed, send us your order number and refund reference. You never need to share an OTP, card PIN or UPI PIN to receive a refund.

Still need a hand?

Email wecare@angrakh.com or contact 9876543211

For quicker assistance, include your order number, a brief description of the issue and your preferred resolution. For a question before purchase, send the product link instead.

Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.

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