Last updated: [DD Month YYYY]
This Shipping Policy explains Angrakh’s delivery coverage, shipping charges, dispatch timelines and support process for delivery-related concerns.
It applies to orders placed through [Angrakh website URL], operated by [Full legal name of business or proprietor].
Please read it alongside our Cancellation Policy and Return, Exchange and Refund Policy.
1. Delivery Coverage
We currently deliver to serviceable addresses within India. International shipping is not available.
Delivery and cash-on-delivery availability depend on your PIN code and our courier partners’ coverage. Any known delivery restriction will be communicated before your order is confirmed.
If we discover that an address cannot be serviced after receiving payment, we will contact you. An alternative arrangement requires your agreement; otherwise, we will cancel the unfulfilled order and refund the amount collected.
2. Shipping Charges
Our standard shipping charges are:
| Merchandise subtotal after discounts | Standard shipping charge |
|---|---|
| Below ₹1,999 | ₹79 |
| ₹1,999 or above | Free |
The applicable delivery charge and total payable amount are displayed before you confirm your order.
We do not charge an additional cash-on-delivery fee.
The charges accepted at checkout apply to that order. We will not add an undisclosed shipping surcharge after purchase.
3. Dispatch and Delivery Timelines
| Stage | Estimated time |
|---|---|
| Order preparation and dispatch | 1–2 business days after order confirmation |
| Courier transit | 3–7 business days after dispatch |
| Usual combined delivery estimate | 4–9 business days from order confirmation |
Business days are Monday to Saturday, excluding public holidays.
Dispatch includes preparing the order and handing the parcel to our courier partner. Creating a shipping label alone does not mean the parcel has been dispatched.
If payment or address verification is needed, we will contact you promptly and explain any effect on the estimated timeline.
Delivery periods are estimates unless we expressly confirm a guaranteed service. If we become aware of a material delay, we will provide an update and explain the available options.
4. Tracking Your Order
After dispatch, we will share the courier tracking number or link using the contact details provided with your order.
Tracking may not update immediately after courier collection. Contact us if the tracking remains inactive, shows an unexpected status or the estimated delivery period has passed.
Please include your order number when requesting assistance.
We will coordinate with the courier and remain your point of contact for resolving the delivery issue.
5. Delivery Information and Address Changes
Please provide a complete delivery address, correct PIN code and a reachable telephone number.
If you notice an error, contact us before courier handover. Address changes after dispatch depend on the courier’s capabilities and cannot be guaranteed.
Any proposed charge for an agreed address change will be explained before you accept it.
Please arrange for yourself or an authorised person to receive the parcel. If tracking shows delivery but neither you nor your authorised recipient received it, contact us promptly so we can investigate.
6. Unsuccessful Delivery and Returned Parcels
Delivery may fail because of an incomplete address, recipient unavailability, local access restrictions or a courier error.
If your parcel is being returned to us, contact support to discuss the next steps. Depending on the circumstances, these may include correcting the address, arranging another delivery or processing an eligible cancellation and refund.
Where the failure was caused by Angrakh or our courier partner, we will bear the cost of an agreed replacement delivery.
Where incorrect customer information or recipient unavailability creates a need for reshipment, we will explain any proposed charge and obtain your agreement before arranging it. No undisclosed penalty will be applied.
A genuine concern about a damaged, incorrect or suspiciously tampered parcel will not automatically be treated as an unjustified refusal.
7. Damaged, Missing or Incorrect Deliveries
If the outer packaging appears damaged or tampered with, record its condition where practical and contact us. Keep relevant packaging until we have provided further instructions.
If an item is damaged, incorrect or missing, please share:
- Your order number.
- A description of the problem.
- Available photographs of the item, packaging or shipping label.
Reporting visible problems within 48 hours of delivery helps us investigate promptly. A later report will not automatically invalidate a genuine claim.
An unboxing video is not mandatory. Accepting a parcel does not remove your right to report a problem discovered after opening it.
Product-related remedies are handled under our Return, Exchange and Refund Policy.
8. Delayed or Lost Shipments
If your order is delayed or cannot be located, we will investigate with the courier and communicate the findings and next steps.
For an established loss before delivery, we will arrange a refund or a replacement agreed with you. You will not be required to pay again for a replacement caused by that loss.
A delivery scan alone will not automatically decide a disputed non-delivery claim. We will consider the available delivery records and information you provide.
Weather, transport disruption and other events outside our control may affect delivery. Such circumstances do not permit us to retain payment indefinitely for an unfulfilled order or remove remedies available under applicable law.
9. Orders Sent in Separate Parcels
If we divide your order into separate parcels, we will explain the arrangement and provide tracking information for each shipment.
We will not charge additional standard shipping solely because we choose to split an order.
The seven-calendar-day voluntary return or exchange request period starts separately when you receive each relevant item.
10. Shipping-Related Refunds and Cancellations
You may request cancellation without a cancellation fee before courier handover, as explained in our Cancellation Policy.
For an approved full cancellation before dispatch, or a full refund for an established failure to deliver the order, we refund the amount collected, including the original delivery charge.
Approved shipping-related refunds are initiated within 5 business days of approval. The bank or payment provider may take a further 5–7 business days to credit the amount.
Refunds and delivery remedies remain subject to applicable consumer rights. A reference to another policy does not remove those rights.
11. Contact Us
For tracking, address changes or delivery concerns:
Brand: Angrakh
Legal business name: [Full legal name of business or proprietor]
Email: [Customer support email]
Telephone/WhatsApp: [Customer support number]
Business address: [Complete business address, city, state and PIN code]
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.
If your concern remains unresolved, use the contact details in our Grievance Redressal Policy.
12. Policy Updates
We may update this policy for future orders. The updated version will display its revision date.
Changes will not retrospectively impose new charges or remove an entitlement attached to an existing order.