Last updated: [DD Month YYYY]
At Angrakh, we understand that plans can change. This policy explains when you can cancel an order, request changes and receive a refund.
1. Cancellation Before Dispatch
You may cancel your order without a cancellation fee before it is handed over to our courier partner.
To request cancellation, contact [Customer support email] with:
- Your order number.
- The name used when placing the order.
- A clear request to cancel the entire order or specific items.
You do not need to provide a reason to cancel an eligible order.
Cancellation eligibility is determined by when we receive your request, rather than when our team subsequently reads it.
If we receive an eligible cancellation request before courier handover but dispatch the parcel afterwards, we will arrange interception or return at our expense.
2. Cancellation After Dispatch
Once your order has been handed over to the courier, we may be unable to stop delivery.
Please contact us promptly so we can check whether interception is possible. If the shipment cannot be stopped, an ordinary change-of-mind request will be handled under our Returns, Exchanges & Refunds Policy.
That policy provides a seven-calendar-day window from delivery for eligible voluntary return requests and explains the applicable conditions and charges.
This dispatch restriction does not remove applicable remedies for non-delivery, defective goods, incorrect products or other failures to supply an order as agreed.
3. Changes to Your Order
If you need to change your delivery address, product or size, contact us before courier handover.
Changes depend on product availability and the stage of fulfilment. We will confirm whether your request can be accommodated.
Any price difference or additional charge will be explained and requires your agreement before it is applied. We will not substitute a product without your permission.
If we cannot accommodate a change and the order remains eligible for cancellation, you may cancel it and place a new order.
4. Cancellation by Angrakh
We may be unable to fulfil an order before dispatch for reasons such as:
- An item becoming unavailable.
- An address being outside our delivery service area.
- Payment failing or being unverifiable.
- A material error in the product listing or price.
- A reasonable concern that the transaction is unauthorised or fraudulent.
We will inform you promptly if your order, or part of it, cannot be fulfilled.
You will not be charged a cancellation fee. Any payment collected for cancelled items, together with related unearned charges, will be refunded.
We will not require you to accept a substitute product, a higher price or store credit instead of a refund that is due.
5. Refund Amount
For an approved cancellation of the entire order before dispatch, we refund the full amount paid, including delivery charges.
For an approved partial cancellation, the refund is based on the actual amount paid for the cancelled items after allocated discounts, together with any associated charges that are no longer applicable.
We do not deduct a cancellation fee or payment-processing fee from an approved pre-dispatch cancellation refund.
If a cash-on-delivery order is cancelled and no payment has been collected, no payment refund is necessary.
6. Refund Method and Timeline
We initiate cancellation refunds within 5 business days after confirming the cancellation.
After initiation, your bank or payment provider may take a further 5–7 business days to credit the amount. These are separate processing stages.
Prepaid refunds are returned to the original payment method wherever technically possible. If this is unavailable, we will contact you to agree on an appropriate alternative.
We will provide a refund reference when available. If the stated credit period has passed, contact us so we can investigate with the payment provider.
We never require your OTP, card PIN or UPI PIN to issue a refund.
For this policy, business days are Monday to Saturday, excluding public holidays.
7. Consumer Rights
This policy explains our commercial cancellation process. It does not limit any cancellation, refund or other remedy available under applicable law.
If your request concerns non-delivery, an incorrect item, a defect or a material mismatch with the product description, please explain the issue so we can handle it appropriately.
8. Contact Us
For cancellations, order changes or refund enquiries:
Brand: Angrakh
Legal business name: [Full legal name of business or proprietor]
Email: [Customer support email]
Telephone: [Customer support telephone number]
Business address: [Complete business address, city, state and PIN code]
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays
Please include your order number when contacting us.